Patients are more concerned than ever about the quality of service they receive from the customer care of any hospital, and they will swiftly abandon healthcare organizations that provide poor customer service. Therefore, Quality Monitoring has become a cornerstone of the hospital business.
Similarly, internal quality monitoring efforts often fail to generate long-term improvements for many hospitals, mainly because in-house (internal) staff members have a scarcity of time and resources to assess customer requirements, sales possibilities, and agent performance.
However, our team of experienced patient interaction specialists have the objectivity and knowledge to provide you with unbiased, actionable information for your contact center management.
So, if you have concerns about the quality of your patient phone interactions, reach out and let us discuss how we can help.
